Case Studies - Telecommunications Company

Business Challenge

Large teleco began to launch its long-distance business unit, but needed to define its business processes that integrated product offerings, promotions with a clear understanding of process ownership and defined roles and responsibilities.

TSI’s Role

Worked with client to define its products, promotions, processes, policies and organization structure. Created streamlined processes for all business functions including marketing, sales, customer ordering, billing, service assurance and call center operations.

Results

Achieved the business unit’s goal of achieving “operational readiness” within a very aggressive timeframe.