Publishing Expertise

TSI has assisted a number of clients in the Publishing Industry. These projects have ranged from:

1. Salesforce Effectiveness
2. Strategic Planning
3. Process Improvement
4. Change Management
5. Package Software Evaluation
6. Quality and Customer Service Assessment

Listed below are a few examples of our expertise:

• Educational Products Distributor and Retailer – Oak Brook, IL - TSI led several projects to drive process efficiencies throughout the organization. First, TSI led a team to examine and improve the store and ecommerce operations. This effort found a significant amount of manual work that could be eliminated with better technology and “up and downstream” departments working more effectively. These recommendations shorted the order to fill cycle time while reducing the cost to fulfill orders. TSI also led a process to define its process and change management practices that would be used on all internal and customer-facing process management activities.
• International Map and Book Publishing Company, Skokie, IL
  • Sales Force Effectiveness, Strategic Planning, Operational Improvement - TSI led a project to transform a low growth, minimally profitable and mature organization into a revitalized growth oriented profitable organization. TSI led this project, which defined its business context (i.e., the manner in which it would operate, the culture it would embrace and the level of quality and service it would provide to its customers) organization structure and detailed processes. TSI provided both high level and detailed level recommendations in all areas of this organization that resulted in a successful strategic and tactical organization redesign. TSI also trained the project team in process mapping, analysis and improvement techniques.
  • Corporate Human Resources Management Function: TSI co-managed a project to reengineer the human resources, benefits and payroll operations, define the information system requirements and evaluate and select an integrated HRMS. TSI trained internal staff and provided “hands on” expertise in the following areas: metrics definition, process mapping, data analysis, information flow diagramming and business context definition. The project leveraged internal staff significantly in this project by performing a substantial amount of education and training with the staff. This project resulted in finding over several hundred thousands of dollars in tangible savings annually.