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TSI Services

Strategic Planning, Performance Management and Process Improvement

One of TSI's core competencies is helping organizations define and clarify their strategic direction and then assisting in the "operationalizing" of that strategy. TSI has completed over 120 projects helping organizations in a wide variety of industries to improve their performance in many different business, functional and process areas.

Improving your performance in the following areas:

  • Customer Acquisition/CRM including upstream Marketing and Sales Channel Development
  • Supply Chain from forecasting through DC management
  • Credit Verification and Financing
  • Back-office/Financial Processes - Invoicing, Cash Receipts, Application and Collections
  • Sarbanes-Oxley compliance
  • Quality including ISO, TQM, Six Sigma/Lean and Malcolm Baldrige
  • Customer Service and Field Service Inventory Optimization
  • Service Delivery Processes (Marketing, Advertising, Consulting, Law, etc.)
  • IT Processes (SDLC, CMM, ITIL, PMO)
  • Human Resources/Payroll/Benefits
  • Vendor Management
  • Advancement/Development
  • Student Services and Course Management
  • New Product and Service Development
  • Underwriting/Loan Approval and Servicing
  • Claim Processing, Actuarial and other Third-party administrative operations

Each of our client's projects is unique and their objectives vary. Listed below are a few examples our project's mission:

  • Drive Revenue Up/Unnecessary Costs Out to create a framework for efficient growth
  • Be Operationally Excellent, implement Lean/Six Sigma techniques, “Best Practices” or Just Get Better
  • Design cross-functional processes that foster innovation and new product development
  • Implement better controls and processes; get in compliance with Sarbanes-Oxley
    requirements; reduce risks by having the appropriate business continuity and disaster
    recovery plans
  • Get more Customer Focused/Closer to our customers – Implement CRM tools/techniques
  • Streamline Supply Chain, implement Quality Management, Knowledge Management and/or Business Intelligence Practices
  • Improve the use and utility of the investment in technology.
  • In the area of Process Improvement, TSI has authored white papers, developed our proprietary 6-Step Process Improvement Methodology, trained thousands of internal corporate consultants and been quoted in numerous periodicals and several books

Six Step Process Improvement Methodology