Process Improvement/Process Management and Strategic Planning Training

Process Improvement / Change Management Training Workshop

When was the last time you took a hard, objective look at the key operations within your organization? Do you have clear objective metrics that truly indicate how efficient, fast, quality-oriented and customer-focused your processes are? 

The recent change has been dramatic.  Staff reductions and management changes have caused many organizations to operate in a state of chaos jeopardizing their chances for survival in this difficult economy.   Other recent changes in the scope of operations as well as change in technology have also negatively impacted the performance of organizations.  

These changes require organizations in all industries, from large multi-national companies to aspiring start-ups, to rethink how they work. Every organization is looking to improve the effectiveness of their people, processes and technology to deliver dramatic changes in productivity, profitability, quality and level of service.

Attend our training workshop or contact TSI to inquire about having one or both of these training workshops tailored to your needs:

• Please note - our next Training Workshop will be scheduled soon - most likely in late Spring or early Summer, 2010. Please contact TSI if you have an interest in this workshop.

Note: this is limited to the first 20 people who register.

Who Should Attend?

• Senior Executives, Directors and Managers
• Process Managers and Team Leaders
• Members of Process Improvement, Quality or Financial/ERP/HRMS/CRM teams
• Department Directors and Managers
• Business and Process Analysts, Program Managers
• Strategy and Process Enthusiasts
• Internal Consultants

Questions - if you have any questions, or would like to talk with one of the instructors (live), call Dan at 847-705-0960 x202 or email at: pi-training@transforming.com

Workshop Learning Objectives: In the Business Process Improvement Workshop - You will learn how to:

• Use the latest and most practical approaches to dramatically improve your processes
• Define and analyze processes to identify and eliminate activities that do not add value
• Engage a cross functional team and implement sustainable process changes
• Quantify the benefits of process changes and create compelling “win-win” scenarios management can’t resist
• Define process metrics to measure the performance of the process while creating alignment across departments and business units
• Design processes where none exist today
• Follow and adapt a proven approach to garner support within your organization and make improvements within 30 days

To register for the workshop, please e-mail: pi-training@transforming.com

Business Process Improvement Workshop Agenda

Introduction and Overview

• Understanding Your Expectations of This Workshop
• Orientation to Process Mapping, Analysis, Improvement and Reengineering
• Why are Organizations so Inefficient?
• Benefits to Spend The Time To Map and Analyze Processes
• How to Tap Into the "What's In It For Me" Energy of the Process Participants?
• Ways to Create Momentum
• Trends and Jargon You Better Know

Mapping Existing Processes

• Getting Started
• Framework to Follow (6-Step Approach)
• How to Link Business and Systems Strategy to Process and Organization
• Overall Business Systems Thinking
• Where Does a Process Start, End?
• Identifying Performance Gaps – People, Process, Technology and Culture Gaps
• Who to Include and How to Include Various Groups?
• Techniques for Facilitation
• Process Mapping Tools – The Most Important Ways to Map a Process
• How Do the Following Fit in: Kaizen, Six Sigma, Lean, ISO and Others

Analyzing Processes For Improvement Opportunities

• Characteristics of “Good” Processes
• What to Look for When Analyzing a Process?
• Focus on the Positive and the Negative
• Levels of Process Management Maturity
• Analyzing Existing Processes
• Process Measures/Metrics
• What Measures Do Organizations Like GE and Motorola Use?
• How to Simplify Metrics and Tie These Together So Metrics Do Not Take on a Life of Their Own?
• Defining “To Be” Processes
• How to Get Teams to “Think Out of the Box”
• Facilitating the Ideal Process

Implementing Process Improvements

• Forming a Process Improvement Team
• Identifying and Addressing Real and Potential Obstacles
• Assessing Readiness For Change and Planning to Win
• Determining What Changes to Implement First
• Creating a Process Improvement Work Plan

Note: To facilitate the key learning points for each topic, individual and small group exercises and case studies are used throughout the two days along with an abundance of “real world” stories.

A Few Past Attendees’ Comments:

“The Process Improvement (PI) Workshop was very educational for my team. TSI demonstrated the PI Methodology but was careful not to speak over anyone’s head. My team is very excited to apply what they have learned.” Sarah Berthlesen, Director Program Management Office - FOCAL Communications

“I’ve taken Hammer’s Process Improvement Workshop and this is much more applied and usable.” Process Manager – Large Telecommunications Company

“I highly recommend TSI. They understand the intricacies of benchmarking/best practices. Above all, TSI knows how to relate to customers and employees in a straightforward and very positive way that encourages learning and improvement.” Mike M. - VP Quality and Human Resources

“TSI has provided an invaluable training and consulting service for our company. Their innovative approach has improved how we view our organization and its processes – we see the ROI everyday.” Former CEO – Sean Bisceglia – Leo Burnett Technology Group

Registration, Workshop Cost and Cancellation Policy

The cost for this two-day workshop is $750 per person. TSI does offer $100 off the workshop cost if two or more people in the same group attend. The workshop cost includes all training materials and a continental breakfast, lunch and beverages during the workshops. TSI accepts checks as a valid form of payment.

For cancellations, it is required that you notify TSI at least 10 business days in advance to receive a full refund. Cancellations within this period are subject to a $100 cancellation fee. Substitutions may be made at any time.

To register for the workshop, simply call 847-705-0960 x202 or e-mail pi-training@transforming.com

Learn from the Best in the Industry:

Dan Feely, founder and Partner of TSI, has over 22 years of process improvement and reengineering expertise in numerous industries. Integrating “real world” scenarios with the basic and advanced concepts of process improvement, Dan creates an engaging, learning intensive environment. Dan has successfully led business and technology process improvement projects for companies like Motorola, Ameritech, Leo Burnett Technology Group, Life Fitness, Rand McNally, Kemper Insurance, the City of Denver and others. Dan also teaches on behalf of University of California – Berkeley, Michigan State University’s Broad School of Management, University of Texas and Colorado State University. Dan received his B.S. in Operations Management/Information Systems with honors from Northern Illinois University and sits on several boards of Chicago-based corporations.

Michael McHale is an experienced consultant previously being the VP of Quality and Assessment for Modus Media International, a global software manufacturing and supply chain management company. There, his responsibilities included worldwide quality systems management, measurement-driven continuous improvement, intellectual property security and customer loyalty research. Michael has designed and directed multiple process benchmarking initiatives, quality and best practice implementations and performance scorecard systems worldwide. Michael’s extensive background in quality systems, process and assessment, continuous improvement, human development, training, and supplier management, across a wide range of global service, logistics, technology and manufacturing businesses, has positioned him as a world-class quality improvement consultant and business problem-solver. Michael twice has served as a member of the Malcolm Baldrige National Quality Award Board of Examiners, holds ISO 9000 Lead Assessor credentials, and has been certified by the American Society for Quality as a Quality Auditor. He earned a degree in BA from Southland University in St. Louis, Missouri and he has achieved SPHR status with the Society for Human Resource Management. Michael is a member of Mensa and Intertel and is an outstanding speaker and presenter at conferences and events.

Colin Maiorano provides training, consulting and coaching to executives and organizations in the area of strategy and innovation. His unique area of focus is in new product development and making innovation a core competency. He concentrates on speeding up the time between idea to prototype and also on harnessing the ideas of all employees in an organization, not just the product development team. Colin has taught business courses of Colorado Mountain College, and Johnson and Wales University and has also provided training for Indiana University, Michigan State University, University of Illinois, Ferris State University and Taylor University. His consulting has taken him on projects to Europe, South Africa and China and his executive coaching has allowed him to work with CEOs and executive directors of not-for-profit organizations around the country. The coaching focuses on leadership development and developing emotional intelligence to build trust and influence. Colin has worked as a speech writer and presentation coach for executives who have to give critical speeches. He has developed entirely or been part of team for developing leadership programs at Hewlett-Packard-Compaq, Eli Lilly and Company, Arthur Andersen, LLP, and Taylor University.

Please note: instructor availability will determine which instructor(s) will lead the workshop.

About TSI: TSI successfully works with organizations in many industries to improve their processes and the overall performance of their organization. By leading process improvement efforts as well as coaching organizations to “do it on their own”, TSI has enabled significant process improvements to occur in organizations of all sizes and in many industries.

Daily Workshop Schedule:

The workshop will begin at 8:30 AM each day and end at approximately 4:45 PM. Refreshment breaks will occur mid-morning and mid-afternoon. The workshop will break for lunch at approximately noon each day for 60 minutes.

Customized On Site Workshops

TSI will also come in to your organization and train your employees by focusing on your processes and problems areas. Generally this becomes cost effective when there are at least 5 or more people that would benefit from the training. These workshops can be done at the organization’s facilities or an off site location. Please call TSI for details at 847-705-0960 x202.