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TSI Services

Six Sigma, Lean and Quality Expertise

Our Expertise

TSI has successfully completed well over 100 process/performance improvement engagements. With our Black belts, Green belts and other experienced strategy, process improvement and technology consultants, TSI leverages Lean, Six Sigma, TQM, ISO, Malcolm Baldrige and other techniques on our engagements.

Our Approach

Many professionals understand quality and what goes into designing a quality-oriented manufacturing process or how to establish quality checkpoints from an inspection process. TSI's quality emphasis is unique based on our focus on the following:

  • Establishing a pervasive culture of Quality (that is inclusive of Cost, Service and Speed)
  • Integrating a comprehensive definition and understanding of Quality with all relevant aspects of an organization
  • Defining the "vital few" metrics that will drive improved performance and align key members of the process internal and external to the organization
  • Aligning roles, responsibilities, compensation and even hiring criteria to develop a sustainable, improving culture of improvement.

TSI has a flexible framework that is the core of many of our performance improvement engagements. This framework uses both Lean and Six Sigma paradigms (as well as those from other areas of our expertise) and techniques emphasizing the DMAIC process and supporting tools.

quality methodology

Examples of Consulting Engagements

  • Advised manufacturing and sales organization on pursuit of ISO 9002 while incorporating Lean and Six Sigma techniques; currently playing Director of Quality for this organization
  • Led the implementation of a quality system discipline for the machining and assembly departments of the Surgical Instrument Division of a major US medical device supplier
  • Applied Six Sigma problem-solving techniques to save small foundry from bankruptcy through increased yields of casting and several other process improvements
  • Led ISO 9002 registration-preparation efforts for mini-mill steel producer
  • Assessed lean-manufacturing readiness for ductile-iron pipe manufacturer as Quality Expert
  • Used Six Sigma techniques to improve aluminum-extrusion process capabilities for automotive parts manufacturer
  • Led Six Sigma Team to improve first-pass acceptance of diesel-engine fuel injector for Fortune 100 Company, using Six Sigma problem-solving techniques
  • Led successful start up of ISO 9002 certification of herbicide and fungicide blender
  • Led Six Sigma Team to improve final-inspection yields for automotive fuel-injector producer, using Six Sigma problem-solving application
  • Led start-up of quality system for document imaging contractor to the US Dept. of Education
  • Trained management team of gelatin producer in ISO 9001:2000 transition requirements

Quality Engagement Clients

  • Aksys (Medical Manufacturing)
  • American Eagle Packaging (Sales and Distribution)
  • Brigham Young University (Academia)
  • Dahill Moving and Storage (Logistics)
  • Gould Electronics (Manufacturing)
  • Hickman-Williams (Sales/Manufacturing)
  • Hilton Hotels (Service)
  • Indiana University (Academia)
  • Metron Steel (Manufacturing)
  • People's Bank and Trust (Finance)
  • Supply Chain Visions (Logistics & Supply Chain)
  • Stryker Instruments (Medical Manufacturing)
  • US Dept of Education (Government)

How TSI Can Help

  • TSI can lead, advise or play a key role on Lean/Six Sigma and Quality Projects depending on:
  • Internal expertise
  • Politic nature of project and its likely outcomes
  • Available internal resources for the project
  • Need for objectivity
  • Budget
  • Desired implementation timeframe

TSI is currently engaged on a part-time basis for several small and mid-sized organizations as their VP/Director of Quality. Occasionally, this is a cost effective alternative to having a full time resource play this role.