Whitepaper/Research Archives - October, 1999 to December, 2006

Thanks for checking out our whitepaper/ research archives. See below for our past articles.

Please note that on some of our earlier Whitepapers/Research, our contact information may be out of date. All of our current contact information may be found here.

• Drive Down the Cost of Quality; here are some excellent tips on reducing your COQ (cost of quality) without comprising results.  Also, included in this article is information on NIU's OMIS research capabilities.
• Extensive Reference Listing and BPM Article; here is a detailed list of websites, books and periodicals that we use to keep up to date on latest concepts, trends and our process/performance improvement and change management areas of competency.
• Business Continuity Planning (BCP); here are Six BCP Fundamentals to consider during all of your BCP projects.
• Mastering Service Delivery; provided here are service delivery best practices and suggestions-  (pdf file)
• Enterprise System Implementation Success; What does it take to achieve a successful implementation? Sarbanes Oxley (SOX) Update – What have we learned about (SOX) over the past few months?  (pdf file)
• The Sarbanes-Oxley Act for Dummies (and others who don't want to be left behind); here is an excellent guide to understand the basics of "SOX" and why it is important to both public and private companies (pdf file)
• White Paper: Software Evaluation, Selection and Contract Negotiation - importance and techniques for a successful software vendor evaluation (pdf file)
• "Performance Information for Closing Sales"; in this issue, we will explore how a performance measurement methodology can be used to develop a performance-based, purchase justification.  This is key for those of us in Marketing and Sales who deal with prospects/customers who get in decision gridlock (please go to Page 2 for this article).
• "TSI Process Improvement Methodology" In this issue, we provide several vital pieces of information, including: an approach/methodology for process improvement projects and information about and links to some of the popular process mapping and workflow tools.
• "Is Six Sigma for You?"; read this to determine how "Six Sigma" applies to your organization (pdf file).
• Improving Processes to Retain Profitable Customers...; provides you with a checklist of questions you should be asking your Marketing, Customer Service and Sales organization every day (pdf file).
• An Ounce of Process...; provides a direct approach and addresses the issues surrounding process definition and improvement in conjunction with technology deployment (pdf file/125K)
• Making CRM Work; laying out the critical steps to follow as you look to improve your customer relationships. (pdf file/60K)
• A GM's Perspective; sharing tips on when and how to best use consultants as you address your business issues. (pdf file/50K)
• Downsizing DuJour; offering several thoughts and suggestions that may apply to your organization during difficult economic times. (pdf file/36K)
• How Ready is Your Organization to Change?; featuring a quick and straightforward tool you can use to assess your organization. (pdf file/44K)
• Turning the Corner; promoting the merits of providing real, value-added shared services to your internal or external customers. (pdf file/56K)
• Heighten Your Process Awareness; challenging our thinking about how things should really work and offering steps that you can take to improve your processes. (pdf file/65K)
• Application Service Providers: What's it all about?; presenting thoughts on the marketplace impact of ASP's and offering some key considerations for evaluating the potential benefits of an ASP solution. (pdf file/65K)
• Achieving Real Breakthroughs with Human Resource Process and Technology Strategy; providing in-depth reflection on the challenges with HR system implementations and defining a path for avoiding pitfalls and maximizing results. (pdf file/100K)
• Best Advice I Ever Received ; compiled here for your reading enjoyment, is the best advice that many of our key clients have received over the years.

Would you like to add others to our list to receive this whitepaper on a regular basis? - Just click on this link.

Do you have any feedback for us? Please email us.